We are a mixed billing practice, where bulk-billing is offered to (blue coloured) Pensioner Concession Card holders and children under the age of 12. A private, Medicare-rebatable fee applies for all other patients.
We have now moved to our new purpose-built larger premises at:
Suite 1001, Level 10, 180-186 Burwood Rd, Burwood NSW 2134
We are open 8:30am-5pm Monday to Friday, 12pm-5pm on Saturday afternoons. We are closed on Sundays and public holidays.
Our Laverty Pathology collection centre is open 8:30am-12:30pm weekdays.
Yes, you can find us on the Healthengine app (available from the App Store and Google Play Store). Just type ‘Quality Care Family Doctors’ or ‘Dr Ian Ly’ in the search bar. For your convenience, add us to the My Care Team by pressing the white heart icon located on the top-right of Healthengine App.
The best place to make an appointment is from our website www.qcdoctors.com.au using the ‘Book Online’ link, or via the Healthengine App on your phone. If you require any booking assistance, please contact our Reception on 02-8741 0888.
If you need to reschedule or cancel an appointment and have booked online, you have the option to ‘Change’ and to ‘Cancel’ from our website booking portal or Healthengine App.
We kindly request that you provide us with at least 2 hours’ prior notice if you wish to cancel or reschedule your appointment. This allows us to efficiently manage and accommodate other patients in need of care.
Any appointment cancellations within 2 hours may be subject to a no show fee of $50. We appreciate your understanding and cooperation in this matter.
Fasting is when you consume no food or drinks, with the exception of water, for a set period of time. You will be advised to fast for 8-12 hours before a blood test (if it includes a glucose or lipid profile component) to produce the most accurate results. If you have not been advised by your doctor to fast, then fasting prior to your testing is not required.
Routine pathology is generally processed within 48 hours of collection, however, specialised testing can take several days. Speak with our doctors for more details prior to your test. It will usually take up to 2-3 days for test results and reports (i.e blood tests, ultrasounds, X-Rays, CT scans, etc.) to be sent through to the doctors. Please call us to check if blood test results have arrived earlier, then make a follow-up appointment with our doctors to discuss the outcomes of your tests.
Vaccines, suturing, ear syringing, all dressings and other procedures may incur additional fees.
Our doctors will inform you before proceeding with different specific services such as Care Plans & Mental Health Treatment Plans.
All consultation fees are paid upfront prior to your appointment.
Telehealth appointments booked with Reception must be paid over the phone at the time of booking.
Telehealth appointments booked online will be billed after the consultation.
All payments must be made by Credit/Debit Card only; cash is not accepted. All card types (except AMEX) are welcome.
Your Medicare rebate can be claimed immediately onsite after your consultation. Please ensure that you bring your physical Debit Card with you on the day of consultation for rebate claiming. Medicare will not accept Credit Cards for onsite Medicare Easyclaim rebate.
If you do not have the debit card with you, we can also submit the rebate claim online on your behalf. Medicare will take a few business days to approve and pay directly into your savings account.
If, for some reason, you have not received the rebate after a long period of time, please upload your Tax Invoice onto the Medicare App or call Medicare directly for follow-up.
If you require medical advice outside of our operating hours, you may call our telephone number on 02-8741 0888, where you will be automatically redirected to the Sydney After Hours Medical Service (1300 HOMEGP).
An administrative fee of $80+GST applies for the extraction of full medical records. We require your written consent and written request from the new medical centre, prior to the release of medical records directly to another health professional.
Our practice delivers the highest level of patient medical care, which includes longer consultations and minimal waiting times with your doctor. We are a mixed billing clinic and our goal is to reduce waiting times as much as possible. We provide same-day appointments, online booking options, eScripts, and an excellent recall system. Fees are payable at the time of consultation by any Credit Card or Eftpos (excluding Cash or Amex). The fees charged by the doctors correspond to the duration, complexity and nature of the visit.
Children under 12 years old, Pensioners or DVA card holders are bulk-billed on weekdays. All other patients are privately billed including on Saturdays. All NEW patients are billed privately on their first consultation.
We aim to provide same-day appointments to all walk-in patients. If immediate availability is not possible and you’re willing to wait, our doctors will try to fit you in between scheduled appointments. Although we strive to accommodate all patients, please note that we may not be able to fit in walk-in patients near closing time or on particularly busy days. Therefore, please call us on 02- 8741 0888 to confirm availability.
Certain procedures, for example:
- Skin tag removals and wound care will attract an out-of-pocket equipment fee.
- Vaccines, suturing, ear syringing, all dressings and other procedures may incur additional fees. Our GPs will inform you of any costs.
This fee covers the expenses of various items utilised during the procedure, including disposable surgical equipment, dressings, sutures, local anaesthetic, and cryotherapy. Your doctor will inform you of the out-of-pocket costs prior to commencing. For your safety and wellbeing, we only use sterile and disposable equipment.
This Cancellation Policy is designed to ensure fairness to both patients who are kept waiting for appointments as well as our doctors who are striving to meet the demand for their services. When a patient does not show for a scheduled appointment, other patients lose the opportunity to be seen.
Your appointment time is reserved especially for you.
We understand that at times appointments need to be changed.
Under this cancellation policy, our doctors appreciate your co-operation as below:
- A minimum of 2 hours’ notice, prior to your scheduled appointment time, is required for cancellation or changes to appointment times
- Patients not attending or cancelling their appointment within 2 hours of their scheduled appointment time will be charged a non-attendance fee of $50
We ask for your assistance and adherence to our cancellation policy to help us provide a better service to our patients and community.
Our practice is equipped with TYRO and Medicare On-Line. These facilities allow our surgery to directly lodge your receipt for Medicare refunds, saving you time by eliminating the need for manual lodgement of your claim at a Medicare office. Kindly ensure that you bring your debit card for Medicare claiming and your bank details are accurate and up-to-date with Medicare for smooth processing.
In order to uphold the highest standard of care, we require a follow-up appointment for all test results.
Please note that our reception staff are unable to provide results over the phone. We kindly ask you to schedule either a GP Phone Consult or a Face-to-Face appointment to discuss your results.
FAQS
Antiwrinkle Injection
Antiwrinkle Injection is a generic name for a neurotoxin produced by the bacterium Clostridium botulinum. It is used in medicine to treat certain muscular conditions and cosmetically to remove wrinkles by temporarily paralysing muscles.
When administered by a trained medical professional, Antiwrinkle Injections are generally safe for most people.
The effects of Antiwrinkle Injections typically last three to six months, after which muscle activity gradually returns. If the injections are discontinued, wrinkles may gradually return to their pre-treatment state. Frequent treatments are imperative to maintain facial consistency.
Yes, there are alternative treatments for reducing wrinkles, such as dermal fillers and laser therapy. All of these services are available at our Clinic. Please consult with our doctor on skin treatment that is the most suitable for you.
FAQS
Laser Treatment
Laser skin treatment, also known as laser resurfacing or laser therapy, is a cosmetic procedure that uses concentrated beams of light to improve the appearance of the skin, treat various skin conditions and reduce signs of aging.
When performed by a qualified and experienced healthcare professional, laser skin treatment is very safe.
Laser skin treatment can be used to address a wide range of skin concerns, including wrinkles, fine lines, age spots, acne scars, uneven skin tone, sun damage, vascular lesions and unwanted hair.
The number of treatment sessions required depends on the specific concerns being addressed, the type of laser used, and individual skin characteristics. Some individuals may see noticeable improvement after a single session, while others may require multiple sessions spaced several weeks apart for optimal results.
Depending on the intensity of the treatment and individual healing response, there may be some minimal downtime associated with our laser skin treatment. This can cause a few days of redness after the procedure, but most patients are able to return to their usual daily activities and work by the next day.
It is essential to follow post-treatment care instructions provided by your doctor to minimise complications and promote healing.
Prior to the procedure, our doctors will conduct a thorough evaluation of your skin and medical history to determine if laser treatment is suitable for you. Precautions may include avoiding sun exposure, discontinuing certain medications or skincare products, and following all pre-treatment guidelines provided.
Laser skin treatment can produce long-lasting results, but it is not typically considered permanent. The longevity of results depends on various factors, including the type of laser used, the condition being treated, and individual skin characteristics. Maintenance treatments are necessary to sustain optimal outcomes over time.
We prioritize the health and beauty of your skin. That’s why we believe that a comprehensive skin analysis is essential for every successful skin treatment.
We are pleased to offer a complimentary 30-minute free Skin Analysis service conducted by our highly qualified doctors. During this personalised consultation, our doctors will take the time to understand your unique skin concerns. They will ask detailed questions to accurately diagnose any skin issues you may have and to tailor a customised skin journey specifically for you.
Our goal is to provide you with the most effective and personalised skincare solutions to address your concerns and help you achieve your desired skin goals.
To schedule your complimentary Cosmetic appointment, you can book online at our website www.qcdoctors.com.au or call us on 02-8741 0888.