Lachlan

With a passion for exceptional customer service and an affable demeanour, Lachlan is one of our friendly faces that greets you at our front reception. Whether managing phone calls or handling appointments, he consistently goes above and beyond to ensure that your enquiries are addressed promptly and efficiently. 

When you step into our office, rest assured that Lachlan, as your first point of contact is here to assist you with a welcoming smile and a helpful attitude. Lachlan’s extensive administrative experience provides him with a profound understanding of the essence of quality customer service. 

He is dedicated to ensuring that every interaction whether it’s a phone call, appointment scheduling, or face-to-face consultation, reflects professionalism, care, and a personal touch. Lachlan assists with the development of business work processes, IT management and staff training.

Lachlan provides high level assistance to the Practice Manager and gives guidance to all other junior administrative staff. He remains current with technology advancements to ensure patients receive the highest quality of care. Additionally, he trains other staff in day-to-day operations, leveraging technological tools for streamlined processes.